Privacy policy

Binder is an online stationery business based in the United Arab Emirates. We offer notebooks, stickers, sticky notes, stationery accessories, and other related products through our online store.

This Privacy Policy explains how Binder collects, uses, stores, and shares your personal information when you visit our website, place an order, contact us, or use our services. Our online store is powered by Shopify.

Information We Collect

When you visit our website or place an order, we may collect:

Your full name.
Your email address and phone number.
Your billing and delivery address within the UAE.
Your order details, including the products purchased, quantities, and order value.
Payment confirmation and transaction information.
Account details if you create a customer account.
Any names, text, or other information you provide for personalized stationery products, if applicable.
Messages or inquiries sent through email, our website, or social media.
Photos you provide when reporting a damaged or defective product.
Technical information, including your IP address, device type, browser, and website activity.
Information collected through cookies and similar technologies.

Payment information is processed securely by Shopify and the relevant payment service providers. Binder does not directly collect or store your full payment card details.

How We Collect Your Information

We collect information:

Directly from you when you place an order, create an account, contact us, or request customer support.
Automatically when you browse our website, including through cookies and similar technologies.
Through Shopify and the service providers used to process payments, fulfil orders, and deliver products.
Through social media platforms when you contact or interact with Binder through those platforms.

How We Use Your Information

We may use your information to:

Process and confirm your order.
Process your payment.
Prepare, package, and deliver your stationery products.
Contact you regarding your order or delivery.
Provide customer support and respond to inquiries.
Process approved replacements or refunds for damaged or defective products.
Prepare personalized products when this service is available.
Improve our products, website, and customer experience.
Prevent fraud, unauthorized transactions, and misuse of our website.
Send promotional communications when you have agreed to receive them.
Comply with applicable requirements in the United Arab Emirates.

Order Delivery

To deliver your order, we may share the necessary information with our delivery partners, including:

Your name.
Your phone number.
Your delivery address.
Your order or shipment reference number.

Delivery partners may only use this information to process and complete the delivery.

Marketing Communications

We may send you news, product updates, offers, or promotional communications if you have agreed to receive them.

You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us at support@binder.ae.

You will continue to receive essential communications relating to your orders, payments, or deliveries.

Cookies

Our website uses cookies and similar technologies to:

Keep the website and checkout functioning correctly.
Remember your preferences and shopping cart.
Understand how customers use our website.
Improve website performance and the shopping experience.
Support advertising and marketing where applicable.

You may manage cookies through your browser settings or the cookie preferences available on our website. Disabling certain cookies may affect some website functions.

How We Share Your Information

We may share necessary personal information with trusted service providers, including:

Shopify, which hosts and operates our online store.
Payment service providers.
Delivery and fulfilment companies operating in the UAE.
Website hosting, IT, analytics, and customer-support providers.
Marketing service providers where applicable and permitted.
Government or regulatory authorities where disclosure is required.

We only share information that is reasonably necessary for these providers to perform their services.

Shopify

Binder’s online store is powered by Shopify. Information submitted through our website may be processed by Shopify and its authorized service providers.

For more information, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Data Security and Retention

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We retain your information only for as long as reasonably necessary to:

Process and maintain order records.
Provide customer support.
Resolve payment or delivery issues.
Prevent fraud.
Meet applicable business and regulatory requirements.

No online transmission or electronic storage system can be guaranteed to be completely secure.

Your Privacy Rights

Subject to applicable requirements, you may request to:

Access the personal information we hold about you.
Correct inaccurate or incomplete information.
Delete your personal information where appropriate.
Withdraw your consent to receive marketing communications.
Ask questions or submit a complaint regarding the use of your information.

We may need to verify your identity before processing your request. Certain information may need to be retained for order records, payment matters, fraud prevention, or other legitimate purposes.

Children’s Privacy

Binder does not knowingly collect personal information directly from children. Orders should be placed by an adult or with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information without appropriate permission, please contact us.

International Data Processing

Because our store is powered by Shopify and uses third-party service providers, some information may be securely processed or stored outside the United Arab Emirates.

Third-Party Links

Our website may include links to third-party websites or social media platforms. Binder is not responsible for the privacy or security practices of those platforms. Please review their privacy policies before providing personal information.